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Posts Tagged ‘Requests’

Dear Royal Caribbean,

The travel industry has been hit hard. I don’t have to tell you that, as cruise companies such as yourself have experienced catastrophic losses.

So I would think you would be upping your customer service game.

I’d be wrong. Clearly.

You still suck.

After the first time we traveled with you, I vowed it would be the last.

But sometimes you have to go along with the group, and my group decided to give you another go.

We were supposed to go in June, but PANDEMIC. So we got a credit toward a future cruise.

On Tuesday, the group bat signal went up that it was TIME TO BOOK said cruise.

It is fairly easy to book a cruise (i.e., spend money) on your site.

You know what is not easy to do? ANYTHING ELSE.

  • Link reservations with the others in the group? No. I have to call.
  • See my credit? Nope. Call.
  • Use my credit? Hell no. Call.

Sigh.

So I called, and got the very snippy Miguel. Here’s how part of the conversation went down:

Me: I’d like to use the credit from my cancelled cruise.
Miguel: I see that you spoke to a representative March 9 and were promised a credit.
Me: Yes.
Miguel: You want to use that credit toward the cruise you just booked.
Me: Yes.
Miguel: That credit has not been processed yet.
Me: Not processed? It’s been two months.
Miguel: Yes. I see that you called March 9. May I put you on a brief hold?
(Brief hold commences. Miguel returns.)
Miguel: You will receive an email next week with a confirmation code for the credit. You will then need to call back to ask to have the credit applied.
Me: So let me get this straight: I had to call to cancel to get a credit. Then call to get the credit processed. Then I have to CALL once I receive an EMAIL that my credit is ready so that I can have my credit applied.
Miguel: Yes.
Me: You know that’s insane, right?
Miguel (at his snippy summit): This is our process.

The next step is to link reservations so that we can all sit together at dinner. Miguel is aghast that I would want something else from him. He informs me that both Sophia and Petra have to put in their reservation notes that they want to link with me, and I have to do the same.

MY GOD.

I text both Sophia and Petra about this situation. We are the ones in our families who HANDLE THINGS. So we are handling things like the Tracy Flicks we are. All three of us are on the phone independently with you, Royal Caribbean. It is NO WONDER the wait time to speak to a representative is so long.

Sophia goes FULL KAREN and asks to speak to a manager. I’m so glad she did.

Sophia’s method was so effective that I actually got a confirmation from her, Sophia, via text. Not from you, RC.

Ignore my dark humor. It’s how I cope.

Unbelievable.

So. We will see you in December, COVID willing. But I know I’ll be on the phone with you sooner.

And you know how much I love talking on the phone (sarcasm alert).

Hoping you see my point,
Beth

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Dear Fred,

Thanks for tagging me in the “10 albums” challenge on Facebook. I don’t trust myself to remember to go on Facebook every day to post an album, so I’m going to just do it all at once here. And I’m going to break the rules again by adding commentary. I’m also adding parameters.

The following are the important albums of my “formative years.”

1. Shaun Cassidy, “Shaun Cassidy.” Shaun was my first celebrity crush. The garbage man was my first crush, according to my bemused mother. My mother made the mistake of telling me that Shaun was performing in Atlanta but that I was too young to go. I wept so hard my album (yes, I still have it) has watermarks from my extensive tears. Side story: I was singing “Da Doo Ron Ron” when I flipped over the handlebars of my bike and knocked out my front tooth.

2. Donny Osmond, “Donny Osmond Superstar.” My mother, God rest her soul, did not learn her lesson with Shaun. Once again, she told me he was performing in Atlanta, and, once again, I was deemed too young to go. Again, I wept. The cardboard album cover bears witness.

3. The Monkees, “The Monkees.” I watched the TV show in repeats on one of the three channels we got. Micky was my favorite, and we were supposed to get married. Perhaps he is the reason I have such a penchant for the rhythm section.

 

4. Duran Duran, “Girls on Film.” Getting cable — specifically MTV — changed my life. This began my habit of jonesing for Brits.

5. Adam Ant, “Friend or Foe.” Adam broke from his Ants to make the album that made him a household name. Though we recently broke up, I wish him well.

6. The Romantics, “In Heat.” I was in heaven when The Romantics toured with Adam as the opening act. This album also brought about one of my most painful memories. All my guy friends were into Rush and AC/DC. I suggested they listen to this, and gave one of them a cassette. A few days later, I got the cassette back — the innards in a pile on my desk. My “friends” were looking at me slyly to see my reaction. I felt my face begin to burn, and I left the classroom so they wouldn’t get the satisfaction of seeing me cry. These fellows have grown into lovely people, but I can’t erase this memory.

7. Van Halen, “1984.” Van Halen is only Van Halen if David Lee Roth is singing. Fight me. (I’ll DM you a Zoom link.)

8. Living Colour, “Vivid.” This was the first CD I bought. I played it and XTC’s “Oranges & Lemons” over and over on my five-disc CD player.

9. The Replacements, “Pleased to Meet Me.” The Placemats joined Sonic Youth, Soul Asylum, Hüsker Dü, Butthole Surfers, Love Tractor, Dead Kennedys, Big Audio Dynamite, Black Flag and the Pixies on heavy rotation during this period. That reminds me …

10. The Pixies, “Doolittle.” I recently saw them in concert. Still amazing. I do miss Kim Deal, though.

There you have it, Fred: My walk down memory lane.

Thanks for the prompt!
Beth

 

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Dear TP Hoarders:

Calm down. No need to buy out each store.

You are the reason Whole Foods had to set some limits.

Note that when I went, it was with the intent to hoard something else:

Sumo oranges: Expensive but worth it.

Why am I not worried about having enough toilet paper?

Because I’ve been smarter than the average bear for nearly two years.

With a bidet, you never have to worry about a TP shortage.

You’ll never hear me ask if you can spare a square.

It’s cleaner and cheaper over time. You can buy one from the comfort of your own home. No need to expose yourself to COVID-19.

You’ll be prepared for this pandemic AND the next (shudder), while helping save the planet.

Yours in healthy hygiene,
Beth

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Dear Lottery God:

I still haven’t gotten a response to my May 2019 plea. I didn’t really expect one, but I DID hope.

Here’s the thing: What I really want are not material things.

Instead, I want experiences.

Like a blogger friend of mine (edyjournal), I’m not so concerned with status symbols. In fact, sometimes they come with more baggage than they are worth.

For example, I drove a BMW convertible for a while. I bought it used for $4K under the Blue Book value because the seller had already ordered a brand-new one for his kid as a replacement (!).

It was in great shape, and I take care of cars. That’s how my current car (a 2008 VW Eos) has managed to last and still look good.

Anyway, I got so sick of comments like this:

A BMW? Insert name of employer at the time must be paying you well!

[Eye roll]

It was a fantastic car, but I didn’t seek another BMW after it was totaled when I was broadsided at an intersection.

I feel myself growing apart from another friend whose job working with the 1 percent has her chasing the same Richie Rich tokens of success to keep up.

That’s not interesting to me.

You know what IS interesting to me?

Scream-laughing with my youngest on a roller coaster.

Watching people slam dance.

Day drinking in the Harry Potter section of Universal Studios Orlando.

Edit: Having brunch and getting my hooves shaved down with a long-time friend.

When I travel nowadays, I tend not to come home with tokens. (I Marie Kondo-ed my life since moving to Atlanta.) I come home with consumables: snacks for the kids, chicken hoops for me (when I can find them), random condiments, etc.

I don’t add to my physical footprint (not even in weight as I’m still maintaining).

So I’m asking again, Lottery God: Please smile upon me. These experiences aren’t free.

Best wishes and warmest regards,
Beth

 

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Dear Corporate Folks:

One of the best things about my job is meeting new people and finding cool opportunities for students. As a result, I’m getting to know my hometown of Atlanta and its residents even better.

There is a big difference in terminology in the higher education world versus the professional world. I go back and forth between the two, so I hear plenty of jargon in both.

I went to a presentation about Atlanta’s workforce last week. Plenty of discussion of past, present and future.

While it was interesting and productive in general, I heard a ridiculous amount of lingo.

Here’s a taste:

  • “We have to incent someone to learn new skills.” Please. No. Can we just provide an incentive? Or encourage someone?
  • “I talked to someone offline.” Good LORD. Can you just talk to someone? Let’s leave “offline” for tech.
  • “We wanted to internship these students.” Internship is a noun, not a verb.
  • “Pre-skilling,” “re-skilling,” “up-skilling” and “out-skilling.” Oh. My. God. Can we just say “training” instead?
  • “Workstream.” I’m OK with “workforce” (barely) but not “workstream.”
  • “Internal ecosystem.” Really? This is unnecessarily complex. Company culture is slightly better.
  • “Thoughtware.” Barf.
  • “Growing social capital muscles.” Can we not?

The visual aids were just as ridiculous.

I’m not a fan of cloudy communication.

In fact, one of my dissertation advisors yelled at me for not “elevating my language” like standard scholarly journal writing. I replied that the “elevated language” is why most people don’t like to read these journals. Especially professionals in the industry of interest.

So.

No need to be clever.

No need to obfuscate. (Hee hee!)

Just be clear.

KTHXBYE,
Beth

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Dear Santa,

I’m sorry I didn’t get to see you in person this year. I tried. The line was just too long at Santaland. I had other places to go, and people to see.

(It occurs to me that I’m actually lamenting the fact that I didn’t get to sit on some some old dude’s lap. Holiday traditions are weird.)

As I’ve been (mostly) good, I’m hoping that you can still help me out with my wish list. Items are a little tricky this year, I’m afraid. Not sure the elves can handle these things.

Anyway, here goes:

    1. Some kind of cream that will make the itchy spot on my right eye go away. The dermatologist is stumped. I use the same products on BOTH EYES, but my left eye is fine. Please help. I look like Hitch.
    2. Guests in our Airbnb condo who will actually read and abide by the house rules. It’s not like we are asking for much. Just take the trash out of the place, and send it down the rubbish chute right outside the door. We aren’t asking for gold doubloons as tips or anything. Although …
    3. A money tree would be nice. Have you seen how much Dominic eats? Or how leggy Gideon is getting? At least they can’t wear my shoes anymore, so that means mine stay clean. I promise I will share the harvest with friends and family. Well, most of them.
    4. Expansion of Marta. Or at the very least, a change of heart for the car-focused people of Atlanta who keep voting against it.
    5. People who are driving at or below the speed limit to STAY THE F out of the passing lane. You have a reindeer-powered sleigh. You do not know the horror of I-16.
    6. Another season of “Schitt’s Creek.” Season 6 is supposed to be the last one. But you can make Daniel Levy change his mind, right? RIGHT?!
    7. The ability to speak Spanish, French, German, Italian, Portuguese and Japanese fluently. I dream big, but you’re Santa. It’s not like you are starting from scratch. I’m at toddler levels for the first two. And I know key phrases for the others. Look, you never know when you need to tell a Japanese person that he’s taken the last Band-Aid.
    8. A stop to the entire country of India requesting to add me as a contact on Linked In. I really don’t know anyone in India.
    9. More followers for this blog. It’s not an ego thing (although an audience is great). It’s an expanding-my-circle thing.  I’ve met some of the most interesting people via this blog — folks I never would have met otherwise.
    10. Guest posts. I’m still waiting for posts from Julia, Royce, Kerstin, Nick, TJ, etc. I’m not holding my breath, though.
    11. Patience. Lord knows Dominic regularly uses up my limited supply.
    12. Someone to make these for me. I’m a great cook, but kind of a crappy baker.
    13. The cute blue cheetah-print jeans I gave away when I thought I’d be fat forever.
    14. More early-morning water boot camp classes at the Y so that I won’t ever be fat again.
    15. For Origins to bring back the Spring Fever scent. Please! I can’t be the only one who has asked you for this.

I know it’s a tall order. Just do what you can. Thanks, Santa! I appreciate you.

Love,
Beth

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Dear Members of The Prodigy,

I’m so sorry I didn’t really know you until recently. If it weren’t for my friend Glen responding to my post requesting music suggestions, I never would have listened intentionally. Who knew I had so much in common, taste-wise, with Glen plus Merrill and Trevor? (Thanks also to Kristina, April, George, Tara and William for some good tunes.)

I usually listen to the most raucous music in my library when I’m getting ready in the morning.

A few days ago, I was putting on mascara when Eddie walked into the bathroom.

Him: What’s that?
Me, without batting a mascaraed eye: Smack My Bitch Up.

I make no apologies.

And because of that exchange, you earned a few cents. (I have an Apple Music account, so you don’t make much from me.)

 

I’m glad you are now part of my listening life, along with Godsmack, Prophets of Rage, Dirty Honey and The Struts.

My mornings are certainly a little louder.

Love,
Beth

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