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Posts Tagged ‘Mistakes Were Made’

Dear Pat,

As much as I admire your gumption to keep working long past retirement age, I think it’s time for you to consider calling it quits.

Monday was rough, but I thought our tax-prep nightmare was over.

I was wrong.

Yesterday, you sent this:

Eddie drew the short straw and went to get the new forms to mail.

As it turns out, your words were misleading: We still owe lots, but we now owe less thanks to your fix. Great! Thanks!

But why would you tell him that we should now call the IRS to find out exactly how much we owe? Come on, Pat. Isn’t that your job?

So I’m going to subtract the “refund” from the old amount and send a check for the result.

Pat, this experience has, quite frankly, sucked.

And we had to pay for the sucktitude. At least it wasn’t more:

No charge for your mistake? How generous.

You could have at least tried to make it up to us with another free pen.

Pat, I’m afraid it’s time for you to hang up your spurs. Go enjoy fruity drinks by a pool somewhere. Aren’t there great grandkids somewhere who need you?

Please, think of the children. And my sanity.

All my best,
Beth

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Dear IRS/U.S. Government:

We truly are long overdue for tax reform — if for no other reason than the fact that I wouldn’t even wish my H&R Block experience on my worst enemy. Not even on Mitch McConnell, and you know how I feel about him.

Usually, TurboTax and I hang out together for a few hours. I emerge grumpy but satisfied. And I always complete the process weeks in advance of the April 15 deadline.

This year I felt there were too many variables — selling a house, moving retirement funds, freelance work — for me to feel comfortable on my own.

Friends have used H&R Block, so I decided to take a chance. Let me just say this: With friends like that, who needs enemies?

This experience was beyond awful.

I’ve mentioned before that I am Tracy Flick. I had all my receipts categorized and added up. All my documents orderly. Everything laid out in sections in a folder.

I made an appointment two weeks ago to drop off my stuff.

I was assigned to Pat, someone’s great grandmother. She went through each piece of paper with me at 1/4 the speed of a regular person.

Then she told me she’d call me if she needed more information. Over the next week, she called and sent cryptic emails every day.

Today — FILING DAY — she told Eddie and me to come in at 7 to sign. That’s right in the middle of Gideon’s baseball game. But we went.

We sat in her cubicle and watched her work for TWO HOURS.

We watched her call in backup. Repeatedly.

Eddie was dismayed.

I was dismayed.

And then I took a catnap.

We asked her if we could leave to get Gideon at his game.

She dismissed us with a wave of her grizzled claw.

We returned at 10. On a school night. Y’all, I go to sleep at 10.

The door was locked. No one appeared to be inside.

But then from the back, a person emerged and let us in.

I regret to report that Pat still wasn’t done. She had to call in managerial backup. Again.

It’s now 10:40. We just left. We were the last people there. We are much poorer and completely exhausted, but compliant with your rules.

And Pat gave us a pen as a parting gift. For real.

Please, for the love of all that is holy, fix the system so it is easier for everyone.

I never want to go to here again.

Kthxbye,
Beth

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